Terms and Conditions

Orders and Deliveries

We endeavour to dispatch all orders received by 12pm on the same working day. Once your parcel has been dispatched please allow between 2 – 5 working days for delivery. If you would prefer to receive your parcel sooner please contact us directly and we will advise on what your best options will be.  Should there be any discrepancies regarding out of stock items, the customer will be contacted to arrange either a replacement product or a refund

Customers will receive an automatic response when completing their order and another email to confirm when their parcel has been dispatched and its tracking number for its courier.

No orders will not be shipped unless a successful payment has been processed.

Product orders over the value of £50 are delivered for free. There is however a shipping weight limit of 20kg to the total order due to handling and courier restrictions. Should you have any queries regarding your order you can contact us using any of the methods in our contact section.

 

Damages and shortages

We take every precaution to ensure your products leave us in perfect condition. Our couriers are under obligation to handle parcels with care. Should you encounter any damaged products, please do not dispose of them and, if you can, take a photo. You should contact us within 3 days of receiving your parcel regarding any damages or shortages. We will not compensate for heat damage during shipping; our stock is temperature controlled but, unfortunately, couriers vehicles and other handling points are not liable for heat damage, so please take this into consideration when ordering products that may perish in hot weather in the summer months.

 

Cancellations, Returns and Refunds Policy

All cancellations, returns and refunds must be arranged between the customer and Auntie Ammie’s and confirmed in an email before any action is to take place.

Returns are based upon a valid reason that is agreed by the customer and Auntie Ammie’s. Should an event occur where products are to be returned, they are to be unopened and in the original condition of receipt and packaged and posted within 7 days and at the customer’s expense. If it is an error on Auntie Ammie’s behalf, we will take responsibility for postage.

We truly hope that refunds should not be needed, however, in such instances a BACS payment will be made to the customer or where applicable a refund will be processed using the paypal portal with which the payment was received